Perfect for smaller businesses that need support regularly and have 5 or more computers in the office. Designed to keep all of the critical items in your business on track, our Proactive Managed Service is a smart ‘step up’ from just relying on ad-hoc IT maintenance.
IT Managed Services
Proactive or Fully Managed?
When it comes to managing technology for our clients, we’ve got two options to choose from
Proactive Managed Plan
Fully Managed Plan
This affordable, but premium IT managed service is ideal for larger businesses of 10 – 50 staff, ensuring that your computers, servers and network all run optimally. Plus, it also gives you the expert guidance that a full-time IT manager would provide (with a plan for everything from security to upgrades, so you can budget for growth while saving money too).
Plan Features Compared
| Feature | Proactive IT Managed Plan | Fully Managed IT Managed Plan |
|---|---|---|
| 24/7 Monitoring | ✓ | ✓ |
| Regular System Updates | ✓ | ✓ |
| Patch Management | ✓ | ✓ |
| Antivirus and Malware Protection | ✓ | ✓ |
| Performance Optimization | ✓ | ✓ |
| Backup and Disaster Recovery | ✓ | ✓ |
| Security Audits | ✓ | ✓ |
| Network Management | ✓ | ✓ |
| Asset Management | ✓ | ✓ |
| SLA (Service Level Agreement) | ✓ | ✓ |
| Helpdesk Support | Pay-As-You-Go | ✓ |
| Onsite Support | Pay-As-You-Go | ✓ |
Why choose Realised?
When we ask customers why they chose us, they tell us it’s because we’ve come highly recommended by another local FNQ business. We’re always humbled by that (and it’s one of the many reasons we always put customers first). Here’s what some of our customers have said about us:
IT Managed Services Frequently Asked Questions
What is IT Managed Services, and how can it benefit my business?
Managed IT Services involve outsourcing the responsibility for maintaining and anticipating IT needs. It benefits your business by providing proactive monitoring, improved security, enhanced efficiency, and predictable IT costs.
How does your Managed Services offering differ from traditional IT support?
Unlike traditional IT support, Managed Services offer proactive monitoring, continuous maintenance, and strategic IT planning. It’s a proactive approach aimed at preventing issues before they occur rather than reacting to problems after they arise.
What types of businesses benefit the most from Managed IT Services?
Small to medium-sized businesses, as well as enterprises, benefit the most from Managed IT Services. Any business that relies on technology to operate efficiently and wishes to focus on core business activities rather than IT management can benefit.
Do you offer support for a variety of systems and devices?
Yes, we offer support for a wide range of systems and devices, including servers, PCs, laptops, smartphones, and tablets.
What are the key features included in your Managed Services packages?
Our Managed Services packages typically include 24/7 monitoring, proactive maintenance, cybersecurity solutions, helpdesk support, regular backups, IT consulting, and strategic planning.
How do you monitor and manage our IT systems?
Our team uses a variety of tools and techniques to monitor and manage your IT systems, including remote monitoring software and on-site visits as needed. We also provide regular reports and updates to keep you informed about the status of your systems.
How do you ensure the security of our data and systems with your Managed Services?
We implement robust cybersecurity measures such as firewalls, antivirus software, intrusion detection systems, data encryption, regular security audits, employee training, and compliance with industry regulations to ensure the security of your data and systems.
What is the process for onboarding our company onto your Managed Services platform?
The onboarding process typically involves an initial assessment of your IT environment, setting up monitoring tools, implementing necessary security measures, migrating data if required, and providing training to your team on using our Managed Services platform.
Do you offer any additional services or add-ons that complement your Managed Services packages?
Yes, we offer additional services and add-ons such as Cyber Security, cloud applications, Business Phone Systems, hardware procurement, IT training, compliance consulting, and project-based IT support to complement our Managed Services packages.