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IT Managed Services

Proactive or Fully Managed?

When it comes to managing technology for our clients, we’ve got two options to choose from

Proactive Managed Plan

Perfect for smaller businesses that need support regularly and have 5 or more computers in the office. Designed to keep all of the critical items in your business on track, our Proactive Managed Service is a smart ‘step up’ from just relying on ad-hoc IT maintenance.

Fully Managed Plan

This affordable, but premium IT managed service is ideal for larger businesses of 10 – 50 staff, ensuring that your computers, servers and network all run optimally. Plus, it also gives you the expert guidance that a full-time IT manager would provide (with a plan for everything from security to upgrades, so you can budget for growth while saving money too).

Plan Features Compared

Feature Proactive IT Managed Plan Fully Managed IT Managed Plan
24/7 Monitoring
Regular System Updates
Patch Management
Antivirus and Malware Protection
Performance Optimization
Backup and Disaster Recovery
Security Audits
Network Management
Asset Management
SLA (Service Level Agreement)
Helpdesk Support Pay-As-You-Go
Onsite Support Pay-As-You-Go

Why choose Realised?

Balance! Edmonton Family Practice has used Realised Technologies for over 10 years now and are very happy with their service and support. It is hard to find an IT company that you are truly happy with – but we can honestly say that we really enjoy and appreciate everything Realised Technologies does to help us. Thank you.

Kate Gunn

Realised Technologies has proven to be a highly valuable investment for our business, as we have experienced a significant reduction in IT-related issues since engaging their services. The expertise and professionalism exhibited by Landon, Chris, and their team have been exceptional. Their highly skilled and knowledgeable approach has been informative and instrumental in assisting our business since becoming a customer in 2019. We highly recommend Realised Technologies for their exemplary IT and website services.

Amanda Paron

Exemplary service and trusted advisor. Have got our back whether that be planned projects or in acute crisis. Cannot recommend more highly.

David Sneddon

Cairns Skin Cancer Clinic has used Realised Technologies for our managed IT services for a period of 13 years. It is my absolute pleasure to give a review as Chris and Landon have provided us with an amazing service during this time and I cannot recommend them highly enough. A busy Medical Practice comes with many daily challenges for a Practice Manager. Whenever we have had any IT issues I know with certainty that they will be available to take my call promptly and deal with the issue immediately. They understand that this is essential for the smooth running of our practice and to continue to provide a high standard of patient care. They always do so with a highly professional attitude. Thank you Realised Technologies!

Di Mouncey

I have used Realised Technologies for the past 5 years and I have always been very happy with the level of support and service offered by their team. They are our one stop IT resource. They supply and install Hardware and Software, and are especially good with DELL machines and are familiar with many Clinical Programs (exceptionally well with Best Practice) and Medicare.Most recently they completed the Installation of our new DELL server AND migration from our hosted SBS Mail Exchange to Office 365! As a large 7 day Medical Practice the timing of this was going to be crucial. Realised managed this through preparation and planning resulting in this all being completed with no impact on the Business! We closed our doors at 8pm on the Friday night and were able to open again at 8am Saturday morning. They were also on hand to assist our Doctors and staff over the weekend ensuring a smooth upgrade. Well done to Chris, Landon and the team at Realised Technologies. For IT and Medical IT there is no one else!

Adam Maher

Chris, Landon and the team can always be relied upon. When our medical centre suffered a server failure, they came to the rescue and we were up and running again in no time. They come highly recommended.

Peter Vanrietvelde

IT Managed Services Frequently Asked Questions

What is IT Managed Services, and how can it benefit my business?

Managed IT Services involve outsourcing the responsibility for maintaining and anticipating IT needs. It benefits your business by providing proactive monitoring, improved security, enhanced efficiency, and predictable IT costs.

How does your Managed Services offering differ from traditional IT support?

Unlike traditional IT support, Managed Services offer proactive monitoring, continuous maintenance, and strategic IT planning. It’s a proactive approach aimed at preventing issues before they occur rather than reacting to problems after they arise.

What types of businesses benefit the most from Managed IT Services?

Small to medium-sized businesses, as well as enterprises, benefit the most from Managed IT Services. Any business that relies on technology to operate efficiently and wishes to focus on core business activities rather than IT management can benefit.

Do you offer support for a variety of systems and devices?

Yes, we offer support for a wide range of systems and devices, including servers, PCs, laptops, smartphones, and tablets.

What are the key features included in your Managed Services packages?

Our Managed Services packages typically include 24/7 monitoring, proactive maintenance, cybersecurity solutions, helpdesk support, regular backups, IT consulting, and strategic planning.

How do you monitor and manage our IT systems?

Our team uses a variety of tools and techniques to monitor and manage your IT systems, including remote monitoring software and on-site visits as needed. We also provide regular reports and updates to keep you informed about the status of your systems.

How do you ensure the security of our data and systems with your Managed Services?

We implement robust cybersecurity measures such as firewalls, antivirus software, intrusion detection systems, data encryption, regular security audits, employee training, and compliance with industry regulations to ensure the security of your data and systems.

What is the process for onboarding our company onto your Managed Services platform?

The onboarding process typically involves an initial assessment of your IT environment, setting up monitoring tools, implementing necessary security measures, migrating data if required, and providing training to your team on using our Managed Services platform.

Do you offer any additional services or add-ons that complement your Managed Services packages?

Yes, we offer additional services and add-ons such as Cyber Security, cloud applications, Business Phone Systems, hardware procurement, IT training, compliance consulting, and project-based IT support to complement our Managed Services packages.